Overview
PetCare by DaySmart Vet is a mobile app where pet parents can easily stay connected to their veterinary team and manage their pet’s health from the palm of their hand.
With the mobile app, You will be able to stay connected with your clients and provide them with a way to manage their pet's health anytime, anywhere. With the app the clients can:
- Manage Appointments - Easily Request New Visit, Confirm or Cancel Appointments
- Submit Payments - Pay for appointment deposits and invoices
- View Pet Health Data - Quickly access Pets' medical records, reminders, and vaccine certificates
- Request Prescription Refills - Request Refills for Patient Prescriptions
Enabling PetCare
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1. Navigate to the Settings Module.
2. Click on the Add-ons tab.
3. Scroll down to Client mobile app - PetCare
4. Click the green icon on the right-hand side of the add-on.
5. Click Enable.
Once enabled you can have your clients download the app to their phone for full access to the portal. You can also use the PetCare Portal URL in the add on description to embed a browser accessible version to your website or social media pages.
When a user accesses the PetCare portal or app for the first time it will have them validate a phone number or email to sync up with an existing client. If no match is found it will have them create a new file. Once logged in the client will be auto directed to the "New Visit" page. They will be able to access the other features via the buttons along the bottom as well.
Internal Use: Once PetCare is enabled, you can access the settings on the PetCare tab within the Settings.
Your client's can update their profile information within PetCare, under the Profile tab on the bottom right. They can update their name, address, phone number and email address. Within your account, you can see any client profile information change made by the client. From the top left of a client's profile, select the 3 dots to see the "View Change Log".
If a client changes their information, you can still search the client by their old data, and it will bring up their client profile.
Rx Request Delivery Options
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After enabling the add on, you can click the gear icon and select Edit Settings. Here you can determine if you will allow the 'Mail' option for Prescription Requests made through the app/portal. The Pickup option is always enabled, but if you wish to offer shipped prescriptions, you can enable the Mail option here. For more information about Prescription Requests - See the Refill Request - PetCare article
To allow clients to request a "New Visit" using the app, please enable and configure "Online Appointment Booking" (optional).
To allow clients to pay outstanding invoices with "Pay Now" using the app, please enable Integrated Payments (optional). For more information, please contact [email protected].
* The app is compatible with iOS and Android phones.
Download the Android app from Google Play store here
Download the iOS app from the Apple App Store here
Please Note: For a client to access their information on the app, the user must have a "Client" profile in Daysmart Vet with a valid email or mobile phone number that matches the information linked to their smartphone's app store account. Enabling the add-on will require any new client profile to require an email address or mobile phone number to save the client file.
Please always put unique mobile numbers and email addresses on separate client files (and particularly for when they are different people like a spouse or partner)
Important Client Information: If a client is using the same email address on separate client profiles, the app will register this when the client logs in. It will prompt the client to select which profile they want to keep as their primary profile and merge the profiles together once they confirm.
If a client simply wishes to document a spouse or alternate contact without creating another profile, that person can be listed on a pop up note.
We recommend having at least one clinic user being opted in for PetCare type notifications (which alerts them to when a user merges clients in PetCare).
Reporting
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Under the "Clients" tab of the report module utilize the report "PetCare Client Engagement" to see all of the clients that have engaged with the PetCare client application by tracking if they have logged in the website portal or mobile app within the specified period of time.
Website Content
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Use this content to add information around the PetCare app to your practice’s website
Download Our Free Pet Portal Mobile App!
We’re excited to announce that we now have a pet portal mobile app! With the PetCare by DaySmart Vet mobile app, you can easily:
Book, confirm, or cancel appointments
Pay for appointment deposits and invoices
Quickly access pet vitals and medical records
To get started, simply download the PetCare app for iPhone or Android, create an account, and select "{Your_Clinic_Name_Here}" as your veterinarian within the app. It’s that simple!
Email Content
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Use this content to create a client-facing email encouraging them to download the PetCare app :
Subject: Introducing Our New Pet Portal Mobile App!
Hi there,
We’re excited to announce that we now have a free pet portal mobile app! With the PetCare by DaySmart Vet mobile app, you can easily:
Book, confirm, or cancel appointments
Pay for appointment deposits and invoices
Quickly access pet vitals and medical records
To get started, simply download the PetCare app for iPhone or Android, create an account, and select "{Your_Clinic_Name_Here}" as your veterinarian within the app. It’s that simple!
Sincerely,
{Your_Clinic_Name_Here}
Flyer Content
You may use the website, email, and flyer content below to help drive customer traffic to the app.
(This can also be found if you navigate to Settings > Add Ons tab > scroll to Client Mobile App - PetCare and use the links on the description to the right)
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Click HERE to access the PetCare flyer. You may print the flyer and post it on your clinic's wall or counter. Your customer may use the camera app on their smartphone to scan the QR code to be redirected to the app download.