This article will list all available letter variables and what requirements have to be met for certain ones to work. The majority of these variables can be accessed from the dropdown at the left side of your letter template editor. The final section in this article contains "Hidden" variables, which only work when the letter is generated from and tied to a Medical Note.
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To skip to a specific section, click the Variable Type you are interested in below.
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​Appointment Information
​Author Information ​​​​​​​
​Boarding Information ​​​​​​​
​Billing Information ​​​​​​​
​Clinic Information ​​​​​​​
​Snippets ​​​​​​​
​Patient Information ​​​​​​​
​Recipient Information ​​​​​​​
​Letter Information ​​​​​​​
​Owner Information ​​​​​​​
​Medical Note Information
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​Appointment Information (These variables will only populate when the letter is added / tied to an appointment as they pull information from the Appointment)
{APPOINTMENT_CHECKED_IN_DATE}
{APPOINTMENT_CHECKED_IN_TIME}
{APPOINTMENT_CHECKED_OUT_DATE}
{APPOINTMENT_CHECKED_OUT_TIME}
{APPOINTMENT_COMPLAINT}
{APPOINTMENT_DATE}
{APPOINTMENT_DAY}
{APPOINTMENT_NOTE}
{APPOINTMENT_TIME}
{APPOINTMENT_TYPE}
{APPOINTMENT_PROVIDER}
{NEXT_APPOINTMENT_DATE}
{NEXT_APPOINTMENT_DAY}
{NEXT_APPOINTMENT_TIME}

​Author Information (These variables pull information from the Staff Profile of the 'Letter Author')
{AUTHOR_DEA}
{AUTHOR_EMAIL}
{AUTHOR_FIRST_NAME}
{AUTHOR_HOME_NUMBER}
{AUTHOR_LAST_NAME}
{AUTHOR_LICENSE}
{AUTHOR_MOBILE_NUMBER}
{AUTHOR_SIGNATURE}
{AUTHOR_TITLE}
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​Boarding Information (These variables pull information from a boarding reservation, and as such must be tied to the reservation)
{BOARDING_CHECK_IN_DATE}
{BOARDING_CHECK_IN_TIME}
{BOARDING_CHECK_OUT_DATE}
{BOARDING_CHECK_OUT_TIME}
{BOARDING_NOTE}
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​Billing Information (These variables pull information from the invoice, and the letter must be tied to an appointment/medical note which is tied to an invoice)
{ESTIMATE_NUMBER}
{INVOICE_NUMBER}
{PAYMENT_NUMBER}
{PAYMENT_AMOUNT}
{PAYMENT_TYPE}
{RETURN_NUMBER}
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​Clinic Information (These variables pull clinic information from the Settings module)
{CLINIC_ADDRESS}
{CLINIC_CITY}
{CLINIC_EMAIL}
{CLINIC_FAX}
{CLINIC_NAME}
{CLINIC_PHONE}
{CLINIC_STATE}
{CLINIC_ZIPCODE}
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​Snippets
When editing a letter, you will see a listing of all your snippets to easily insert them.
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​Patient Information (These variables pull information from the Patient profile for the selected 'Patient')
{PATIENT_AGE}
{PATIENT_BIRTHDATE}
{PATIENT_BREED}
{PATIENT_CHIP}
{PATIENT_COLOR}
{PATIENT_WEIGHT}
{PATIENT_ID}
{PATIENT_LAST_WEIGHT}
{PATIENT_NAME}
{PATIENT_NOTES}
{PATIENT_REMINDERS}
{PATIENT_SEX}
{PATIENT_STATUS}
{PATIENT_PROBLEMS}
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​Recipient Information (These variables pull information from the Contact or Client profile for the selected 'Recipient')
{RECIPIENT_ACCOUNT}
{RECIPIENT_ADDRESS}
{RECIPIENT_BIRTHDATE}
{RECIPIENT_COUNTRY}
{RECIPIENT_CITY}
{RECIPIENT_COMPANY_NAME}
{RECIPIENT_COMPANY_PHONE}
{RECIPIENT_EMAIL}
{RECIPIENT_FAX_NUMBER}
{RECIPIENT_FIRST_NAME}
{RECIPIENT_HOME_NUMBER}
{RECIPIENT_LAST_NAME}
{RECIPIENT_MOBILE_NUMBER}
{RECIPIENT_SALUTATION}
{RECIPIENT_STATE}
{RECIPIENT_TITLE}
{RECIPIENT_WORK_NUMBER}
{RECIPIENT_ZIPCODE}
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​Letter Information
{LETTER_TITLE}
{LETTER_DATE}
{SIGNATURE_FIELD}
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​Owner Information (These variables pull information from the Client profile of the selected 'Owner')
{OWNER_ADDRESS}
{OWNER_BALANCE}
{OWNER_BIRTHDATE}
{OWNER_COUNTRY}
{OWNER_CITY}
{OWNER_DISCOUNT}
{OWNER_EMAIL}
{OWNER_FAX_NUMBER}
{OWNER_FIRST_NAME}
{OWNER_HOME_NUMBER}
{OWNER_ID}{OWNER_LAST_NAME}
{OWNER_LAST_VISIT}
{OWNER_MOBILE_NUMBER}
{OWNER_NEXT_VISIT}
{OWNER_STATE}
{OWNER_WORK_NUMBER}
{OWNER_ZIPCODE}
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​Medical Note Information (These variables are 'hidden' but you may copy/paste them into your letter templates. These variables pull information from the Medical Note that the letter is tied to.)
{LABS}
{PRESCRIPTIONS}
{SERVICES}
{VACCINATIONS}

{SUBJECTIVE_CONTENT}
{OBJECTIVE_CONTENT}
{ASSESSMENT_EXAM_CONTENT}
{PLAN_CONTENT}
{CLIENT_COMMUNICATION_CONTENT}