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Working with Letters
Angel Horowitz avatar
Written by Angel Horowitz
Updated over a week ago

To create a letter template:

  1. Click on "Settings"

  2. Click on "templates" and select "new template"

  3. Complete the form that appears (make sure to select "letter" as the type") and click save. You will be redirected to a blank letter template.

  4. Enter your letter content

  5. Format the content as desired

  6. Insert the applicable variable from the left side of the page

  7. Click "save"

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To edit an existing letter template:

  1. Click on Settings

  2. Click on "templates" and select "view letters"

  3. Click on the name of the applicable template

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  5. Make the desired changes

  6. Click "save"

If you wish to add photos to your letters, please see Adding Images to Letters.

To use a letter template in a medical note:

  1. Navigate to the applicable medical note

  2. Click on "documents" and select "new letter"

  3. Complete the form that appears

  4. Click "save." You will then be redirected to the letter, which will appear in print preview mode.

Edits made to a letter will only apply to the current letter - they will not change the template that was used to generate that letter.


To use a letter template in a patient or client profile:

  1. Navigate to the applicable patient or client profile

  2. Click on "documents" and select "new letter"

  3. Complete the form that appears

  4. Click "save"


To use a letter template when checking in:

  1. Click on "Schedule"

  2. Click on the applicable appointment

  3. Click on "check in"

  4. Select the letter(s) you wish to print in the "print letters" field

  5. Complete the check in process

For more information about checking in an appointment, please see Checking In and Checking Out Appointments


To delete a letter template:

  1. Click on "Settings"

  2. Click on "templates" and select "view letters"

  3. Click on the gear icon next to the letter you wish to delete and select "delete template"

  4. Confirm your intent to delete the letter template

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