📝 Overview
Within the patients dashboard, there is an "Images" tab, which houses all the clinic's unassigned, pending, completed, and not sent diagnostic images. You can filter, search and sort the images to easily find what you are looking for.
💡 The provider who is listed on the image's medical record, will receive a task and notification (if the "Diagnostic Images" notification is turned on) when the image results are in. The results can be clicked on and viewed directly from the task.
The Images page allows both providers and staff to access any patient's diagnostic imaging results—ideal when a provider is out or staff are managing results. Notifications can be enabled under “Diagnostic Image” in notification settings.
💡 Explore our Help Center articles below to learn more about managing notifications and tasks.
💡 Want image results to automatically generate tasks for staff subscribed to diagnostic image notifications? Head to Settings > View Configurations > Global Notification Settings and turn on the diagnostic images option.
How to Use the Images Queue
The images page can be filtered, searched, and sorted, making it easy to find exactly what image records you need.
Click the arrow to learn how to use the images queue
Click the arrow to learn how to use the images queue
To access the images queue, navigate to the "Patient Dashboard", and select the "Images" tab.
Filtering
There are 2 filters to choose from; Vendors and Status. To filter by the Vendor, click the dropdown and make your selection. This will filter by any diagnostic imaging integration that is currently enabled.
To filter by Status, select the status dropdown and make your selection. There are 4 statuses to choose from: Unassigned, Not Sent, Completed, and Pending.
Searching for Images
Quickly search for the applicable image by using the search bar. Search by patient name, species or the lab test name.
When using the search bar, it will search based off on the Vendor and Status filters that are applied.
Sorting
There is a sort function on the Patient, Species, and Study Date.
Click the sort button next to the desired column header. For example, if the "Study Date" column is currently showing the most recent dates first, clicking the sort button will switch it to show the oldest dates at the top.
How to Use Images Statuses
Learn what all 4 statuses mean and how to assign an unassigned image result to a patient.
Click the arrow to learn more about statuses
Click the arrow to learn more about statuses
Unassigned Status
There could be a number of reasons a record will come back unassigned. The most common reasons being that if a step was missed during the workflow, or if a record was deleted after the image was submitted. Manage who receives a notification from the Diagnostic Images option in the Notification Settings.
How to Assign an Unassigned Image:
Filter for the "Unassigned" Status, and either find the unassigned image in the list or search for the lab within the search bar
Click the "Assign" option on the right of the image
The patient will autofill in the "Patient" field, or search for the applicable patient if needed. Next, select the "Record" type you need. If there is no record yet, select "Create new record". Otherwise, select the dropdown and choose where the record should be assigned. The system will look and see if the patient has any current image records that the lab can be assigned to
If "Create new record" is chosen, the "New Record" form will appear. Fill out the new record and select "Save"
Not Sent Status
This status will display any images that have not been sent yet. If needed, you can use the red hyperlink to jump to the patient, and send the lab.
Completed Status
This status will display any images that have successfully been completed and attached to the patient's record.
Pending Status
This status will display any images that were submitted, and the results are currently pending.
❓FAQs
Click the arrow to learn about frequently asked questions
Click the arrow to learn about frequently asked questions
What is the "Images" tab in the Patient Dashboard used for?
Click arrow to learn more
Click arrow to learn more
The "Images" tab displays all diagnostic labs for the clinic, including unassigned, pending, completed, not sent, and expired images. You can filter, search, and sort these records to quickly find what you need.
How do I get notified when lab results are available?
Click arrow to learn more
Click arrow to learn more
The provider listed on the images medical record will receive a task and a notification—if "Diagnostic Images" notifications are enabled—when lab results are in. Results can be viewed directly from the task.
How can I filter, search, and sort labs in the lab queue?
Click arrow to learn more
Click arrow to learn more
You can filter by Vendor or Status, search by patient name, species, or lab test name, and sort by Patient, Species, or Study Date. These tools help you quickly find specific image records.
What do the different image statuses mean?
Click arrow to learn more
Click arrow to learn more
Unassigned means the lab couldn’t be linked to a patient due to a missed step or deleted record. Not Sent shows image that haven’t been submitted. Pending includes image awaiting results. Completed shows image that are finalized and attached to the patient’s record.
How do I assign an unassigned lab image to a patient?
Click arrow to learn more
Click arrow to learn more
Filter for "Unassigned" images, find the lab, and click "Assign." The system may autofill the patient, or you can search for one. Select or create a medical record, complete the form if needed, and click "Save" to finish the assignment.