How to do a refund in Cardpointe
Have an admin login to Cardpointe.com
Go to Reporting
Find the transaction that will be partially refunded, then click on the transaction number.
Click on Refund, then type in the refund amount to be refunded, then click refund.
You can also do a partial refund the same way but putting the partial refund amount in step 4 and at a later time, you can come back and refund more, up to the total amount that was originally charged, but not over it.