Stripe Integration:
DaySmart Vet now has Stripe integration available for users.
How to enable the integration:
To get signed up, please contact us at [email protected].
Here is some documentation about Stripe:
Stripe Documentation Documentation
Payment Disputes (Chargebacks) - Stripe
Support Docs link: Disputes and fraud
There is a dispute resolution process through which you can respond and submit evidence to make your case that the payment was valid.
Please note that the full lifecycle of a dispute, from initiation to the final decision from the bank, can take as long as 2-3 months to complete.
Login to Stripe as an admin
From the Dashboard go to Payments
Go to Disputes
Voiding / Refunding a Payment - Daysmart Vet
Positive charges to customer cards can still be “voided” but not within DaySmart Vet software. If charges are refunded before they are batched, Stripe will handle the logic to either void or refund the transaction, depending on the timing.
Unfortunately, refund with Stripe work differently, and are only able to be voided in very specific circumstances.
If a transaction is processed, the full payment can be refunded via the refund to card option available via the gear icon on the right-hand side of the payment.
Processing a Refund - Stripe
If you are unable to find a transaction or payment inside DaySmart Vet software because it was collected outside of the software, you can do it inside your Stripe account.
Log into your Dashboard
Click on Payments
Find the charge to be refunded in the Payments overview page.
Click on the Refund button
If you click on the 3 dots button there is another Refund payment button.
If you click on the payment to view it, there is another Refund… button
Choose a Refund amount, full amount by default or change it if it is a partial amount.
Choose a Reason
If you choose other, a note is required
Press Refund
Support site link: Refund a customer : Stripe: Help & Support
Payout and Balance Reporting - Stripe
From their Stripe account, click on Balances
Click on Payouts
You can view them or Export them.
Ordering Credit Card Devices - Stripe
1. Login to Stripe as an admin
a. If you are doing this for them, choose Connect, then choose their account name
b. Choose the 3 dots button and view the dashboard as…
2. Go to Payments
3. Go to Readers
4. Click on 
Shop
5. Choose the correct device!
a. The BBPOS WisePOS™ E Dock does work with the BBPOS WisePOS™ E and allows an ethernet connection. It will have a power cord with it that is required for it to work.
6. Choose Quantity
7. Click add to cart
8. Click on Cart
9. Click on Check out
10. Fill out all details, then click Pay
