📝 Overview
The Label Printer Manager is required to print prescription labels in DaySmart Vet because it connects your computer to your label printer, ensuring labels are formatted correctly and sent to the right device. Without it, the system cannot communicate with your printer to generate and print prescription labels.
Recommended Label Printers
We recommend the following wired printers because they're affordable, work well and are very reliable.
⚠️ DYMO discontinued the LabelWriter 450 series in early 2022. These models are now only available second-hand, which may involve wear, little or no warranty, and potential compatibility issues.
For a wireless printer, we recommend the Brother QL 810W.
⚠️ We DO NOT recommend the DYMO wireless printer.
📉 How to Download & Install the Label Printer Manager
The label printer manager is downloaded right from your settings and easily installed to connect your label printer(s) to your account.
Click the arrow to learn how to download and install the label printer manager
Click the arrow to learn how to download and install the label printer manager
1. Download the Label Printer Manager. The Label Printer Manager can be found under the Configurations > View Configurations in Settings. Click the gear icon to the right of “Label Printer Manager”. Select the operating system, copy the API key (you’ll need this later), and click “Download” to begin the download.
2. Run the installer. After the installer downloads, double-click on the file to begin the installation process. For Macs, the installer may be ejected once the installation process is done.
On Windows you may see a warning message pop up. Click on More Info and select Allow or Continue to continue the installation process.
💡 At this time Apple has not completed its certification process, so the manager will need to be manually opened by navigating to Applications, right clicking on Label Print Manager, and selecting Open. Select Open in the warning window that appears (you may need to do this twice to get the Open option).
⚠️ If the installation is blocked due to an installed anti-virus program, you’ll need to create an exception in that program in order to continue to perform the install.
3. Enter API Key in the window that appears. Copy the API Key that was provided when enabling the add-on, and click “Next”.
4. Select the label printer. Check the box next to the label printers that appear in the list, and click “Share Selected Printers”.
5. Confirm the connection. If the connection was successful, the label printers selected in the prior step will appear under Settings > Configuration > View Printers.
How to Set a Default Label Printer for Automatic Prescription Printing
If you have multiple label printers, you can set one as the default in the View Printers configuration. This ensures that labels for specific inventory items print automatically when the item is added to a new record. To enable this, go to the inventory module, find the item, and set the Print label field to Yes When this item is added to a new record, the Label field will automatically use your default printer.
💡 Click the button below to learn about adding a new inventory Item and the Print Label option on a specific inventory item.
🏷️ How to Set Label Size, Label Type and Label Footer
This section covers how to set the correct label size, select the label type your clinic needs and create a label footer if needed.
Click the arrow to learn how to Set Label Size, Label Type and Label Footer
Click the arrow to learn how to Set Label Size, Label Type and Label Footer
Navigate to Settings > Configurations > Label Settings. Click the pencil edit button on the right, and make your label size selection. There are 2 options, 2-1/8" x 2-3/4" or 2-1/8" x 2-4".
Next, select the "Label Type", which is either "Default" or "Expanded Details". Expanded details will add the "Given By" field from the medical record and "MFG"(Manufacturer listed on the associated purchase of the inventory item used on the record).
There is the option to add a "Label Prescription Footer". This will appear on the bottom of the printed label.
Click the save icon on the right when finished.
You can view a preview of the label, based on the available sizes and label type. Click the red text of the option you would like to view.
Label Preview of Expanded Details in Size 2-1/8" x 4":
🚨 Troubleshooting
If you have having issues with connection, or printing labels, this section will cover common issues and the solutions. If the material in this section does not fix your issue, please reach out to our support team through the help center.
Possible Issue with Orientation when Printing the First Time
Click the arrow to learn more
Click the arrow to learn more
When attempting to print the first time, there is a pop-up that comes up in background during first prints. Find the pop-up and click Don't ask me again box before clicking Normal. If it didn't print the right way, try the rotate 180 degrees. If this looks good print again, find pop-up click the Don't ask me again box before clicking rotate.
⚠️ This pop-up box will be hidden behind the web browser. Please minimize everything to find the pop-up.
Steps for Reconnecting Label Printers (Mac)
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Click the arrow to learn more
In order to help with the process of reconnecting your printers, we've written up the proper steps below:
When reconnecting the printer, follow these steps:
Ensure that the computer is connected to the internet, either via mobile hotspot, wifi, or wired connection, if available.
Connect the printer to the computer directly via USB connection.
Confirm that the printer is populating in the computer's printer list. (please see instructions below)
Open the Label Printer Manager software. By default, the software should remain running in the background at all times, and is accessible by clicking on the DaySmart Vet "V" logo at the top right (on Mac). If the software is not running in the background, you should be able to restart it from your applications menu.
Ensure that the appropriate label printer (and only the label printer) is selected, then click Share Selected Printers at the bottom right of the Label Printer Manager software.
Confirm that you receive the green Sync Success message from the Label Printer Manager.
Confirm the printer has populated in DaySmart Vet by attempting to print a label, or by accessing the printer list in DaySmart Vet Settings > Configuration Menu > View Printers.
In order to access the printer list in your Mac (step 3 above):
Click the Apple icon at the top left of the screen
Click System Preferences
Click Printers and Scanners
Verify the printer is listed and Online or Idle (steps 5-8 are optional, but help confirm the printer is functioning locally)
Click on the printer name
Click Open Print Queue
Click the printer name at the top left of the screen
Click Print Test Page
DYMO Label Printer Troubleshooting
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Click the arrow to learn more
⚠️ It is very important that the printer-compatible driver is installed on the machine for the best printing experience. Click the button below for the compatibility chart for drivers and printers.
Label printer manager is installed, and you are not able to print
The first step should be to check if the printer is connected to print from the computer. Here are the steps to check the connection and print a test page:
Windows
Click on the window icon on the bottom left corner
Click on the settings icon. (Gear icon)
Click on the devices
Click on the Printers option
Click on the manage printer option under the DYMO and click on the print test page
If the test page prints, search in the programs on the device if the Label Printer Manager is installed and click on the LPM to open. Select the Dymo printer from the printer list and click Sync to sync the printer with DaySmart Vet.
Print a test label to ensure that the printer is printing correctly.
If the test print does not print and the printer shows an error message, try uninstalling and reinstalling the printer driver from the DYMO website and try to print the test page.
Dymo is printing more than one label
Check the label size. Navigate to Settings > Configurations > Label Size to ensure the selected size in DaySmart Vet matches the labels you are using). This usually happens when using labels that are slightly larger than the sizes offered in configurations, so recommend trying the exact label size.
Make sure that only one instance of the LPM Software is running on the device. This can be checked by checking the task manager or running tasks on the taskbar.
Labels Printing Upside Down
Uninstall and reinstall the printer driver (found at Dymo.com), this should fix the issue.
Labels print sometimes, but not always
Check that the label printers are added (Settings>Configurations>View printers). More often than not, there are duplicate printers added causing this issue. You can remove the duplicates by clicking the gear icon on the right-hand side of the printer.
If using multiple printers for labels: When adding a new printer, the other disappears:
This happens because of duplicate device IDs of the computers. This usually is a result of cloning at the time of initial clinic setup. The device IDs are not the model numbers of the computer but a Window registry setting and need to be updated by the clinic’s IT person in this case. Here is a ‘how-to’ link to help: https://www.youtube.com/watch?v=hUBGlqVuF-Q
If you are getting an "Unable to Contact the Socket Server 3000" error message when trying to connect the LPM:
You will need to have your IT team open the 3000 port. DaySmart Vet requires ports 80, 443, and 3000 for DaySmart Vet software to work properly.
As always, feel free to contact DaySmart Vet Support if you need assistance with any of these troubleshooting steps or if you are encountering something that is not covered here.
❓Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
1. Why is the Label Printer Manager required in DaySmart Vet?
The Label Printer Manager is essential for printing prescription labels because it connects your computer to your label printer, ensuring proper label formatting and successful communication between the system and your hardware.
2. Where do I find the Label Printer Manager download?
The Label Printer Manager can be downloaded from the Configurations section in Settings. It includes selecting your operating system and copying an API key used during setup.
3. What should I do if installation is blocked or my operating system shows a warning?
On Windows, you may need to allow the installation through a system prompt. For macOS, the application may require manual opening due to certification restrictions. Antivirus software may also block the install, requiring an exception to proceed.
4. How do I connect my label printer after installation?
Once the manager is installed, enter the API key, select the printers from the list, and share them. A successful connection will display the printers in the View Printers section under Configurations.
5. Can I set a default label printer for automatic printing?
Yes, you can assign a default label printer in the View Printers configuration. Inventory items marked to print will automatically use the default printer when added to a new record.
6. How do I customize label size, type, or add a footer?
You can adjust label size, type, and footer text in the Label Settings section of Configurations. Two sizes and two layout types are available, with optional additional information and footer customization.
7. Is there a way to preview the label before printing?
Yes, you can view a label preview based on selected size and type by clicking the preview link in red text within the Label Settings page.
8. What should I do if nothing prints the first time?
The first print may trigger a hidden pop-up asking for a format preference. Minimize all windows to locate it, check “Don’t ask me again,” and select “Normal” or “Rotate” based on how the label appears.