Future Release: The new Clinic Hours feature is currently in early access and available to a limited group of customers. A broader rollout to all customer accounts is planned for the near future.
Overview
DaySmart Vet makes it easy to set and manage your clinic’s operating hours. Within the settings, you can configure regular business hours, add custom hours for specific days and apply after hours. These hours help control appointment availability and ensure accurate scheduling across your team. It's a simple way to keep your clinic running smoothly and efficiently.
Overview Video
How to Set Up Clinic Hours (Regular Business Hours)
The clinic hours are found in the Settings > Configurations > View Clinic Hours. Set up your clinic’s operating hours for each day of the week. You can create multiple time blocks to define when your clinic is open as "regular hours" or operating as "after hours" for price markup purposes throughout the 24 hour cycle of the day. Time ranges with no block are defined as hours when the clinic is fully closed and not operational.
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Follow the steps below to properly set up your clinic hours:
Toggle off any day the clinic is closed
On each open day, select the + on the right of the day. Next, enter in the hours range, from start to end (required fields). Select "Regular Hours"
Repeat this process for any day the clinic is open. Multiple booking blocks can be put on a single day, by clicking the + button.
Editing and Deleting a Booking Block
Any booking block can be edited or deleted by selecting the 3 dot on the right of the booking block.
How to Set After Hours Markup
The clinic hours configuration allows for your clinic to set "After Hours", which are outside your clinics normal scheduling hours. By having after hours set in clinic hours, it allows for a percentage markup to happen automatically when an appointment is scheduled and invoiced within the set after hours.
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In order to apply after hours, please follow the steps below:
On any day that needs after hours applied, select the + button to the right of the day. Enter in the after hours "Start" and "End" hours range and select "After Hours" from the dropdown
Because clinic hours follow a 24-hour schedule, if after-hours on a given day extend past 11:59 PM, you'll need to use the + button on the following day to add those extended hours.
Editing and Deleting After Hour Blocks
Click the 3 dots on the right of any after hours block, and select to edit or delete.
Setting After Hours Markup
Navigate to Settings > View Configurations > After Hours Markup. The value specified in this configuration will be applied to an item's price when charged after regular hours, as specified in the "Clinic Hours" setting
Click the edit button to the right of "After Hours Markup"
Enter in the markup percentage in the "Markup" field. This percentage will be applied to any items that are invoiced during the set after hours, if the item is in the set category of the "Applies To" field. The after hours markup percentage can be applied to either all inventory categories or specific categories. You can also set if you would like the markup to apply to bundles.
Click "Save"
FAQs
1. How do I set up regular clinic hours?
You can configure your clinic’s regular operating hours by navigating to the Clinic Hours settings. From there, you can define which days the clinic is open, create time blocks for each day, and mark them as "Regular Hours." Days the clinic is closed can simply be toggled off.
2. What are “After Hours” and how can I set them up?
After Hours are designated time blocks outside of your regular business hours. These are set within the same Clinic Hours settings by selecting the appropriate time range and labeling it as "After Hours." If these hours extend past midnight, they must be continued on the following day.
3. How do I edit or delete a time block?
Any time block, whether it’s for regular hours or after hours, can be edited or deleted by selecting the options menu next to the block.
4. How does After Hours Markup work and how is it configured?
After Hours Markup automatically increases item prices during after-hours appointments. This markup is configured separately by entering a percentage and choosing which inventory categories or bundles it applies to.
5. Why is setting clinic hours important?
Setting clinic hours ensures accurate appointment scheduling, enables automated after-hours pricing, and helps your clinic operate efficiently with clear boundaries for availability and billing.