Overview
The Label Printer Manager is required to print prescription labels in DaySmart Vet because it connects your computer to your label printer, ensuring labels are formatted correctly and sent to the right device. Without it, the system cannot communicate with your printer to generate and print prescription labels.
Process for downloading and installing the Label Printer Manager
1. Download the Label Printer Manager. The Label Printer Manager can be found under the Configurations > View Configurations in Settings. Click the gear icon to the right of “Label Printer Manager”. Select the operating system, copy the API key (you’ll need this later), and click “Download” to begin the download.
2. Run the installer. After the installer downloads, double-click on the file to begin the installation process. For Macs, the installer may be ejected once the installation process is done.
On Windows you may see a warning message pop up. Click on "More Info" and select "Allow" or "Continue" to continue the installation process.
At this time Apple has not completed its certification process, so the manager will need to be manually opened by navigating to Applications, right clicking on “Label Print Manager”, and selecting “Open". Select “Open” in the warning window that appears (you may need to do this twice to get the “Open” option).
If the installation is blocked due to an installed anti-virus program, you’ll need to create an exception in that program in order to continue to perform the install.
3. Enter API Key in the window that appears. Copy the API Key that was provided when enabling the add-on, and click “Next”.
4. Select the label printer. Check the box next to the label printers that appear in the list, and click “Share Selected Printers”.
5. Confirm the connection. If the connection was successful, the label printers selected in the prior step will appear under Settings > Configuration > View Printers.
Setting a Default Label Printer for Automatic Prescription Printing
If you have multiple label printers, you can set one as the default in the "View Printers" configuration. This ensures that labels for specific inventory items print automatically when the item is added to a new record. To enable this, go to the inventory module, find the item, and set the "Print label" field to "Yes" When this item is added to a new record, the "Label" field will automatically use your default printer.
Click here to learn more about adding a new inventory Item and the "Print label" option on a specific inventory item.
Possible Issue when Printing the First Time
When attempting to print the first time, there is a pop-up that comes up in background during first prints. Find the pop-up and click "Don't ask me again" box before clicking "Normal". If it didn't print the right way, try the rotate 180 degrees. If this looks good print again, find pop-up click the "Don't ask me again" box before clicking rotate.
This pop-up box will be hidden behind the web browser. Please minimize everything to find the pop-up.
