Skip to main content
All CollectionsGeneral
Installing the Label Printer Manager to Print Prescription Labels
Installing the Label Printer Manager to Print Prescription Labels

Learn how to connect a label printer to your account so you can print prescription labels right from your system!

Angel Horowitz avatar
Written by Angel Horowitz
Updated over 2 weeks ago


Process for downloading and installing the Label Printer Manager

1. Download the Label Printer Manager. The Label Printer Manager can be found under “Add Ons” in Settings. Click the green plus icon next to the “Printer Label Manager” row, select the operating system, copy the API key (you’ll need this later), and click “Enable” to begin the download.

User-added image

2. Run the installer. After the installer downloads, double-click on the file to begin the installation process. For Macs, the installer may be ejected once the installation process is done.

At this time Apple has not completed its certification process, so the manager will need to be manually opened by navigating to Applications, right clicking on “Label Print Manager”, and selecting “open.” Select “open” in the warning window that appears (you may need to do this twice to get the “open” option).

On Windows you may see a warning message pop up. Click on "More Info" and select "Allow" or "Continue" to continue the installation process.

User-added image

If the installation is blocked due to an installed anti-virus program, you’ll need to create an exception in that program in order to continue to perform the install.


3. Enter API Key in the window that appears. Copy the API Key that was provided when enabling the add-on, and click “Next.”

User-added image


4. Select the label printer. Check the box next to the label printers that appear in the list, and click “Share Selected Printers.”

User-added image


5. Confirm the connection. If the connection was successful, the label printers selected in the prior step will appear under Settings > Configuration > View Printers.

User-added image

Setting a Default Label Printer for Automatic Prescription Printing

If you have more than one label printer, you can set a specific printer to be the default. You will do this from the "View Printers" configuration. This is especially useful because it allows an inventory item to automatically print when adding the item into a new record. To have this work, navigate to the item in the inventory module and select "Yes" within the item's "Print label" field. By selecting "Yes", whenever this item is entered in a new record, the "Label" field within the record will default to the label printer you have set as your default printer.

Click here to learn more about adding a new inventory Item and the "Print label" option on a specific inventory item.

Did this answer your question?