📝 Overview
Third-party payment processors — including ScratchPay, PayLow Pro, PetSwipe, and others not facilitated through DaySmart Payments — are not supported integrations with the platform. Using a ScratchPay payment processing browser extension or any third-party payment processor browser extension violates DaySmart Vet's Terms of Service.
These unauthorized tools may interfere with normal application behavior and lead to errors or disruptions that the DaySmart Vet Support Team is unable to troubleshoot or resolve. This article explains what that means for your practice and why DaySmart Payments is the recommended solution for a fully integrated, secure, and seamless experience.
⚠️ What This Means for Your Practice
⚠️ Using a ScratchPay payment processing extension or any third-party payment processor extension violates DaySmart Vet's Terms of Service. Click the button below to review our Terms of Service.
DaySmart Vet does not have a direct integration with ScratchPay or any third-party payment processors. As a result:
Third-party payment processing extensions are not an authorized or supported integration
Use of third-party payment processing extensions or unauthorized payment tools may interfere with normal application behavior and can lead to errors or disruptions
DaySmart Vet Support is unable to troubleshoot or resolve issues related to third-party payment processing, reconciliation, refunds, or reactivation of these payment types
⚠️ Because ScratchPay or any other third-party payment processor are not an integrated payment solution, the DaySmart Vet Support Team is unable to troubleshoot or resolve issues related to third-party payment processing, reconciliation, refunds, or reactivation of these payment types.
💳 Recommended Payment Options
To ensure a stable, fully supported experience, we recommend using an officially supported payment integration. DaySmart Payments is the integrated payment solution built directly into the platform. With DaySmart Payments, you can:
Process payments directly within the platform, streamlining payment processing
Reconcile transactions automatically
Receive full in-house support from the DaySmart Vet support team
💡 To learn more about DaySmart Payments, please email [email protected] or click the button below.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
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Can I use the ScratchPay or any third-party payment processor browser extension with the platform?
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No. Third-party payment processing browser extensions are not an authorized or supported integration. Using third-party browser extensions may interfere with normal application behavior and can cause errors or disruptions that the DaySmart Vet support team is unable to troubleshoot.
Why can't Support help me with third-party payment processor issues?
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Because these are not a supported integration, the DaySmart Vet support team does not have visibility into the transactions, reconciliation, or refund processes. Any issues related to third-party payment processing must be directed to the company directly.
What if I need to issue a refund for a third-party payment processor?
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Refunds for these payments must be handled manually and outside of DaySmart's platform. Contact the third-party company directly to initiate any refund or payment adjustment.
What payment processors are officially supported?
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DaySmart Payments is the officially supported payment integration. It is built directly into the platform and allows you to process payments, reconcile transactions automatically, and access full DaySmart Vet Support team assistance.