Internet Requirements
PCI Compliance standards require the device to connect to a secure, password protected network.
The Clover devices will not allow a connection to Wi-Fi with only WEP security. It needs WPA2-PSK security enabled or better. This must be changed within your router settings.
Update the Wi-Fi on Your Clover
Press all four corners of the touch screen to switch to Merchant Mode.
In Merchant Mode, tap the Admin Panel button on the Welcome screen.
On the Admin Panel, tap Internet Connection to view the connection status and properties.
To modify or reconfigure the network settings, tap Advanced Configuration to access the Android device network settings.
Press Network & Internet
Press Wi-Fi
Choose your Wi-Fi network name from the list
Enter the password for your Wi-Fi network
Press Connect
After you enter in the wifi password, if it says SAVED, that means the WIFI is NOT connected and the wrong password was entered, Please try again.
After you have successfully connected your wifi and it says CONNECTED under your WIFI name
Sometimes Wi-Fi passwords and network names get changed, verify your Wi-Fi name and re-enter the Wi-Fi password, if needed.
You can also press the settings gear next to a connection, then press forget, then connect to Wi-Fi again.
Once you’re done, keep pressing the back arrow until you see Customer mode, then press Customer mode then Okay.
You then should see a White or Blue screen saying DaySmart or Cardpointe Integrated Terminal.
Processing Issues
Make sure the card's chip is facing upward
For tap to pay, ensure the card/mobile device is within 4 centimeters from the reader
Check if anything is stuck in the card slot
Restart the Device
Clover Mini 3
Press and hold the power button for about 3 seconds. It is located on the back left side.
Press Reboot on the screen
Clover Mini 2
Open the receipt printer panel in the back and remove the paper roll
Press and hold the green button on the inside
Press Restart on the right side of the screen.
Switching user modes
To switch from Customer Mode to Merchant Mode, tap all four corners of the touch screen simultaneously
To switch from merchant Mode to Customer Mode, tap the Customer Mode button on the Welcome screen.
It's recommended to lock customer mode which forces the terminal to bypass the unlock screen and automatically start in Customer Mode. To do this,
|
Still having issues?
If using a mobile device, try restarting the phone or tablet or reinstalling the DaySmart app
Ensure your internet a good connection by checking other devices that are also connected to the same network. Restart your modem or router or both
Unplug and Replug any cords and check for loose cables.
Ensure that the MID entered in your settings is correct